Patient Care Quality OfficeWhile the BC Renal Agency does not provide direct patient care, we are committed to putting patient needs first.
If you have a compliment or a complaint about kidney care services you have received, please speak with the person who provided the service to you, or to the manager of the area within the regional health authority in which you received the care. Complaints are best addressed and resolved at the time and place they occur.
What if my complaint is not resolved?
If your complaint remains unresolved after discussing the issue with the health authority service area, you may contact the Patient Care Quality Office for your health region.
Information on how to contact each regional Patient Care Quality Office can be found on the BC Ministry of Health Services Patient Care Quality Review Board website.
What can I expect if I complain to the Patient Care Quality Office?
You can expect your complaint to be dealt with promptly and fairly. The office will:
- Formally register your complaint
- Work with you to determine an appropriate resolution to your concern
- Provide you with a response to your complaint and an explanation about any decisions and actions taken as a result of your complaint.
What if I am still not satisfied?
If you feel that the response from the health authority's Patient Care Quality Office has not resolved your concern, you may contact the Patient Care Quality Review Board for an independent assessment of the matter. The Patient Care Quality Review Board is made up of people who live in your region and are independent of your health authority.
To request a review of your complaint by the Patient Care Quality Review Board contact:
Patient Care Quality Review Board
PO Box 9412
Victoria, BC V8W 9V1
Fax: 250 952-2428
More information about the Patient Care Quality Review Board can be found on its website or by asking your health authority's Patient Care Quality Office.